On Sunday, a man was dragged off United Airlines Flight 3411 by police while other passengers looked on in horror and disbelief.
A few passengers recorded the incident.
Here’s a video, in case you missed it:
The man, who we now know is Dr. David Dao, was forcibly removed from the plane because United Airlines overbooked the flight…sort of. Four United employees needed to get back to Louisville (which is about a 4 hour drive from Chicago). When none of the passengers voluntarily gave up their seats, United took action.
Violent action.
The video went viral, and oh, the internet responded in a glorious way.
On Monday, the airline defended its actions and seemed to blame Dao for the incident, calling the man “disruptive and belligerent” in a statement.
That annoyed people – understandably.
But later in the day, CEO Oscar Munoz doubled down with another statement, saying:
“This is an upsetting event to all of us here at United. I apologize for having to re-accommodate these customers. Our team is moving with a sense of urgency to work with the authorities and conduct our own detailed review of what happened.”
As you can imagine, this really did not go over well with the public.
The word “re-accommodate” in Munoz’s “apology” stuck out more than the rest for some.