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Are You a Satisfied “Customer” of the Federal Government?

But the fact is the government doesn’t have to put any effort in, and they still get paid. That is why government services will never match the quality of the private sector, no matter how many new laws they pass.

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“[A]ccording to the 2016 American Customer Satisfaction Index, the Federal Government ranks among the bottom of all industries in the United States in customer satisfaction;”

Calling citizens customers is like calling slaves employees. “Customer” implies that you could take your business elsewhere.

And the ability to go somewhere else when you are dissatisfied with a service is the only way to ensure a good customer experience.

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